1.1Welcome to www.citizenwatchservice.co.uk(“Site”), which is owned and operated by Citizen Watch United Kingdom, Ltd (‘Citizen’, ‘seller’, ‘we’, ‘our’ or ’us’ as applicable). For further information about us and our contact details please see clause 17, Contact Us below.
1.3You may only use this Site if you are authorised to do so by a retailer that has been authorised by us to allow you to use and place orders using this Site (“Retailer”). The terms ‘you’, ‘your’, ‘buyer’ and ‘your organisation’ in these Terms and the Conditions of Sale are a reference to the Retailer on whose behalf you act when using or placing an order from this Site. By using the Site, regardless of whether or not you place an order, you are agreeing to be bound by these Terms and also agreeing for your authorising Retailer to be bound by these Terms. You should therefore read them carefully to understand your/your organisation’s rights and liabilities before placing an order or using the Site.
1.4You acknowledge and agree that the information provision, order processing and other requirements under regulations 9(1), 9(2) and 11 of the Electronic Commerce (EC Directive) Regulations 2002 shall not apply to this Site and any orders that you place using it.
1.5If you have any queries or concerns regarding these Terms, please contact us using our webform on the Contact Us page.
2.USING THIS SITE
2.1You may only use and place orders from this Site if you are authorised to do so by a Retailer and have been provided with valid access details to do the same.
2.2You must ensure that all the information you provide when using the Site is true, accurate, current and complete in all respects.
2.3You confirm that you will treat your access details as confidential. You and your organisation are responsible for keeping your access details to this Site safe and must not leave your access device unattended whilst it is logged in to your account on the Site. If you become aware of any misuse or unauthorised use of your access details, then you must inform us immediately by sending us an email to ITdept@citizenwatch.co.uk. If you fail to comply with the provisions of this clause 2.3 you may be responsible for the losses we suffer as a result in accordance with clause 11 of these Terms.
4.ABOUT THIS SITE
4.1We provide this Site for users, acting on behalf of Retailers authorised by us, to place orders for Citizen products using the e-store functions and to receive news and information about our products and product endorsements.
5.TERMS AND CONDITIONS OF SALE AND OUR RETURNS POLICY
5.1The terms and conditions set out in the Conditions of Sale (together with any additional terms agreed between your authorising Retailer and Citizen in writing) shall be incorporated into the contract of sale between your authorising Retailer and Citizen and shall apply in respect of all orders for Citizen products placed by you using this Site.
5.2Please refer to our Returns Policy if you wish to send a faulty product(s) to us that has been returned by a customer during the applicable warranty period under and in accordance with the relevant product guarantee.
6.1Our content includes the pages that we make available on the Site and any information or other material found on or via the Site, including text, databases, graphics, images, videos, software and all other features on the Site.
6.2If you are having problems accessing any other content on the Site, please let us know by emailing ITdept@citizenwatch.co.uk and we will try to rectify the problem as soon as possible.
6.3We make the Site and our content available for your personal use only. You may view the Site’s pages and content online. You may not otherwise reproduce, modify, copy or distribute or use any of the content on the Site without our prior written consent.
7.ACCESS TO THIS SITE
7.1We reserve the right to withdraw access to this Site at any time and for any reason.
7.2In the event that you have, or we have reason to believe that you have, or will breach these Terms, we may terminate or suspend your access to the Site and/or to any content.
8.1You acknowledge that all copyright, trade marks and all other intellectual property rights in the Site and in the content made available via the Site, shall at all times remain vested in us or our licensors. For further information on how you are permitted to use any content that you access from or via the Site, please see clause 6, Our Content.
8.2“Citizen”, “Eco-drive” and their respective logos are registered trade marks of Citizen or its licensors and no permission is given to use any of these or any other trade marks appearing on the Site unless agreed between us in writing.
9.THIRD PARTY SOFTWARE
9.1You acknowledge that you may need to download and activate third party owned software in order to access selected content on the Site.
9.2In order to use such third party software or technology you may have to accept the terms of a licence agreement with that third party. You acknowledge that we have no responsibility or control over such third party software.
10.1The Site may include links to third party websites (e.g. third party video hosting websites). We have not reviewed these third party websites and do not control and are not responsible for these websites or their content or availability. We therefore do not endorse or make any representations about them, or any material found there, or any results that may be obtained from using them.
10.3You may not link to the Site from your own website or other online service without first obtaining our permission in writing.
10.4You may not systematically scrape, harvest, retrieve or otherwise gather by electronic means any data or other content from our Site to monitor, access, copy, create, acquire or compile - directly or indirectly, in single or multiple downloads - a collection, compilation, database, directory or the like, whether by manual methods, through the use of bots, crawlers, robots or spiders, or any automatic devices, programs, algorithms or methodologies or otherwise without first obtaining our written permission.
10.5PROMISES, LIABILITY AND DISCLAIMER
10.6This Site is provided on an ‘as is’ basis and to the fullest extent permissible under applicable law, we disclaim any and all promises, warranties, conditions, or representations relating to the Site and its content, whether express, implied, oral or written. In particular:
We do not make any promises as to the truth, accuracy, integrity, quality or completeness of the content or information that appears on the Site and you should not rely on it being accurate, truthful or complete.
You agree that your access and use of the Site and its content is at your own risk. Accordingly, we exclude any and all liability for any loss of any nature suffered by you as a direct or indirect result of your use of any of the information or content available on the Site or of making any decision, or refraining from making any such decision, based wholly or partly on any expression of opinion, statement or other information contained in the content available on the Site.
By using the Site you acknowledge and accept the inherent risks, characteristics and limitations of the internet, particularly in terms of technical performance of the Site, response times to view, verify or transfer information; and the risks inherent in all third party links, connections and transfers via the internet. Accordingly:
oWe do not make any promises about the availability or accessibility of the Site or promise that your access to the Site, the content on it or the services we provide will be delivered uninterrupted, timely or error-free;
oWe make no promises in respect of any harm that may be caused by the transmission of a computer virus, worm, time bomb, trojan, cancelbot, logic bomb or any other form of programming routine designed to damage, destroy or otherwise impair a computer's functionality or operation including transmission arising from your download of any content, software you use to download the content, the Site or the server(s) that make it available. In this respect you agree that it is your responsibility to install suitable anti-virus and security software on your computer hardware and other devices to protect against any such bugs, viruses or other such harmful programming routines. Any content downloaded or otherwise obtained through the use of this Site is done at your own risk and you will be solely responsible for any damage to your computer system or loss of data that results from the download of any such content;
oWhilst we hope that you will find the websites linked to on this Site of interest, no responsibility of any nature whatsoever is accepted for any such links or any information contained in them.
10.7Nothing in these Terms will operate to exclude or limit our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation or any other liability that cannot be excluded or limited under English law.
10.8Subject to clause 10.7, we will not be responsible or liable:
a)for any loss of profits; sales; business; revenue; business interruption; loss of anticipated savings; loss of business opportunity; goodwill or reputation (whether direct or indirect); and/or for any indirect, consequential or special loss or damage; and/or any loss or damage arising under or in connection with use of, or inability to use, this Site or use of or reliance on any content displayed on this Site; in each case, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable; and/or
b)if we are prevented or delayed from complying with our obligations under these Terms by anything you (or anyone acting on your behalf) does or fails to do or due to events or circumstances beyond our reasonable control. In such circumstances including, but not limited to, fire, flood and other acts of God, strikes, trade disputes, lock outs, restrictions of imports or exports, riot, accident, disruption to energy supplies, civil commotion, acts of terrorism or war, our inability or delay in performing our obligations will not be deemed to be in breach of contract.
11.1You agree only to use this Site in accordance with these Terms. You agree that you will compensate us (and our employees, officers, agents and suppliers) in full for any damages, losses, costs and expenses, including reasonable legal fees we incur that arise out of any breach by you of these Terms (including as a result of any actions you take which disrupt access to and/or the functioning of the Site) or any liability we incur as a result of the use of the Site by you and any other person that uses your account.
12.1Applicable laws require that some of the information or communications we send to you should be in writing. When using this Site, you accept that communication with us will be mainly electronic. We will provide you with information by posting notices on the Site. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing.
13.1Severability. If any part of these Terms is found to be unenforceable as a matter of law, all other parts of these Terms will not be affected and shall remain in force.
13.2Entire Agreement. These Terms govern our relationship with you and represent our entire agreement with you.
13.3References to “including” and other similar expressions. In these Terms, words that appear after the expression “include”, “including”, “other” “for example”, “such as” or “in particular” (or any similar expression) will not limit the meaning of the words appearing before such expression.
13.4Assignment. You may not assign, sub-license or otherwise transfer any of your rights under these Terms.
13.5Waiver. If you breach these Terms and we choose to ignore your breach, we will still be entitled to use our rights and remedies at a later date or in any other situation where you breach the Terms again.
13.6Exclusion of Third Party Rights. These Terms do not create any right enforceable by any person who is not a party to them or any contract made under them, except that the provisions of these Terms may be enforced by any of our licensors subject to and in accordance with the Contracts (Rights of Third Parties) Act 1999.
13.7Governing Law and Jurisdiction. These Terms and any agreement made under them shall be governed and construed in accordance with the law of England and Wales and any disputes or claims arising out of or in connection with them shall be subject to the exclusive jurisdiction of the English courts.
14.CHANGES TO THESE TERMS
14.1We may make changes to these Terms at any time by posting a copy of them on the Site. Any changes will take effect on the date on which we post the modified terms on the Site. If you continue to use the Site after we post the modified terms, it means that you accept any such changes.
15.THIRD PARTY CONTENT
15.1Content hosted on third party websites accessible from this Site is the responsibility of those websites, and not our responsibility. If you are the copyright owner of content hosted on a third party website, and you have not authorised the use of your content, please contact the administrator of the hosting website directly to have the content removed.
16.COMPLAINTS AND REQUESTS FOR FURTHER INFORMATION
16.1If you have any complaints or wish to request further information about the Site, please contact us via email at firstname.lastname@example.org or by post to the address below and we will do our best to resolve these.
17.1This Site is owned by Citizen Watch United Kingdon, Ltd, a company incorporated in England. The registered office address of Citizen Watch United Kingdon, Ltd is
Citizen Watch United Kingdom, Ltd
19 The Business Centre
Molly Millars Lane
Our registered company number is 04104163 [and VAT registration number is GB 757 3432 17.].
Tel number:0118 936 8844
TERMS AND CONDITIONS OF SALE OF CITIZEN WATCH UNITED KINGDOM LTD ("the seller")
1. Application and Variation
(a) These terms (and any special terms set out on the Seller's order confirmation or invoice), shall be incorporated in every contract for the sale of goods by the seller to any customer ("the buyer"), to the exclusion of any other terms or conditions. They can only be varied if agreed in writing by a director or other authorised representative of the seller.
(b) Acceptance by the buyer of delivery of the goods shall be deemed to constitute unqualified acceptance of these terms.
(a) The seller will not be bound by any order submitted by the buyer until it is accepted by the seller.
(b) The seller may suspend deliveries or terminate any contract if any payment by the buyer is overdue or if the seller has reasonable grounds to doubt the buyer’s solvency.
(a) Payment is due in accordance with the agreed payment terms.
(b) If any part of the debt becomes overdue then the whole of the outstanding amount becomes due for immediate payment.
(c) Interest may be charged on overdue payments at the base rate from time to time of the seller’s bank plus five percent.
(d) Accounts settled by credit card will incur a charge of 2.5% of the payment amount.
(a) The price payable is the price ruling at the date of despatch. Prices may be altered without written notice.
(b) Quoted prices include delivery within the United Kingdom mainland but are exclusive of VAT.
Returns are not accepted without the seller’s prior written approval.
6. Shortages and Damage
Any shortage or other discrepancy in or damage to the goods when delivered must be notified by the buyer to the seller's sales office by telephone upon delivery, and confirmed in writing within seven days.
7. Title and Risk
(a) The goods shall be at the buyers risk from the time of delivery.
(b) Notwithstanding delivery and passing of risk, the goods shall remain the property of the seller until the buyer has paid the price for the goods together with VAT, and any accrued interest and any other amounts due in respect of the goods and all other amounts owed by the buyer to the seller.
(c) Until property in the goods has passed, the buyer shall be in possession of the goods in a fiduciary capacity and shall not sell or part with possession of them (except as permitted below) or create or allow any charge, lien or other encumbrance to arise over them. The buyer shall take proper care of the goods and keep them properly insured.
(d) The seller may repossess and resell any goods that remain its property, and the seller's consent to the buyers possession of them and any right the buyer may have to sell them shall automatically cease, if:
(i) Any payment by the buyer to the seller is overdue, or,
(ii) The buyer becomes unable to pay its debts as they fall due, or,
(iii) Insolvency or similar proceedings are commenced in relation to the buyer, or,
(iv) A receiver is appointed in respect of all or a material part of the buyer's assets or business.
(e) The Buyer shall permit the seller and its representatives to enter the buyer’s premises during normal business hours to inspect and/or repossess goods which remain the seller's property.
(f) Whilst the buyer is still in possession of the goods with the sellers consent, the buyer may in the ordinary course of its business sell the goods.
(a) Citizen branded watches are warranted for five years, other products for one year, from the date of purchase by the consumer (except that this warranty shall not apply to batteries). The sellers shall either repair or replace free of charge (at its option) any goods found to be defective within the warranty period.
(b) This warranty is given to the exclusion of any other warranties or conditions whether express or implied in favour of the buyer, but nothing in this term shall affect the statutory rights of any consumer
9. Transfer of Rights and Obligations
The buyer may not transfer any of its rights or obligations under any contract of sale.
10. Applicable Law
These terms, and each contract of sale, shall be governed by English law and any disputes will be settled in an English Court Of Law.
11. Data Protection Law
In processing this application, we will make enquiries to credit reference agencies or other sources, which may keep a record of our enquiry. The information obtained (including personal data), will only be used by us for the purpose of credit and risk assessment, debt recovery, fraud prevention and if necessary debt tracing. We may share information held with other organisations in the industry. By signing this form you consent to us doing so.
Citizen Watch United Kingdom Limited. (“CUK”, “we”, or “us”) has a commitment to respecting your online privacy and to the appropriate protection and handling of any personally identifiable information (“Personal Information”) you provide to us. Personal Information means any information that may be used to identify an individual including, but not limited to: first and/or last name, physical address, email address, telephone number, or other contact information. The following discloses our information gathering and dissemination practices for the website: www.citizenwatch.com.
In general, you may visit the pages on this website without revealing any Personal Information about yourself. However, we may collect Personal Information from website visitors who: purchase product from us, register a purchased product with us; participate in on-line surveys; wish to make certain on-line information requests from us; and/or from users who wish to participate in on-line contests, sweepstakes, promotions and discussions sponsored by us on this website and/or via social media such as Facebook and Twitter. The type of information so requested or collected by us may include user contact information (like their name, mailing address, and email address), billing Information (like credit card number and expiration date) and user demographic information (like their post code, age or income level). The visitor’s contact information will be used to contact the visitor when the visitor has expressed interest in being contacted (visitors may opt-out of receiving future mailings by emailing a request to us at email@example.com). If you choose to provide Personal Information, we may use it ourselves or share it with our affiliates who provide services for us in connection with the provision of those services. We do not otherwise share, sell, or lease Personal Information to any third parties for their marketing or other uses. We may disclose Personal Information to governmental authorities when legally required to do so, and may cooperate with such authorities investigating claims of illegal activities including, but not limited to, illegal transfer of copyrighted material, fraud, and/or postings or e-mail messages containing threats of violence.
This website is not structured, nor intended, to attract children. Accordingly, we do not knowingly solicit or collect Personal Information from anyone we know to be under 13 years of age.
Our website, as many other websites do, collects and records certain information such as domain names, host names, Internet Protocol (“IP”) addresses, browser software and operating system types, clickstream patterns, and dates and times that our website is accessed. Some of the pages on this website may use “cookies” and other tracking technologies. A “cookie” is a small data file placed and stored on your computer’s hard drive which allows our servers to identify the computer accessing our website in order to track statistical information about navigation through our website and whether that computer has previously visited our website. The cookie is not used to obtain Personal Information and the information is tracked only for internal purposes such as to improve site navigation, to monitor activity on the website, to diagnose problems with our servers, to administer our website, and to identify content preferences. We may also use Personal Information in connection with cookie data to provide you with additional information regarding content you have viewed and/or to suggest other of our products, services, and/or information which we believe may be of interest to you. If you prefer not to accept cookies, most browsers can be set to block them or to alert you before one is placed. It is your responsibility to set the appropriate parameters on your browser.
We may also use “web beacons” (also known as Internet tags, pixel tags, and clear GIF’s). Web beacons are used for internal purposes, such as to obtain the IP address of the computer that downloaded the page(s) on which the web beacon appears, the URL of the page(s) on which the web beacon appears, the time the page(s) containing the web beacon was viewed, and the type of browser used to view the page(s). We also retain service providers who use web beacons to assess the effectiveness of our e-mail and other communications and for us to learn what pages our visitors viewed and what appeals to them.
Links to, and Interactions with, Other Sites
This site may contain links to other sites. Citizen Watch United Kingdom Limited is not responsible for the security, privacy practices, or the content of such web sites. Those websites may have different privacy practices, policies, and procedures and we encourage you to read them.
Our site provides users the opportunity to opt-out of receiving communications from us and our affiliates at the point where we request information about the visitor. You will notice in all free email subscriptions generated from citizenwatch.com there is an unsubscribe link at the bottom of the message. Simply click on this link to go to a page that allows you to unsubscribe from any or all of the lists you are subscribed to. Citizen Watch United Kingdom Limited DOES NOT participate in mass or unsolicited email practices (commonly referred to as SPAM).
This site gives users the option to request changes, modifications, or deletions to or from Personal Information previously provided. Please email your request to: firstname.lastname@example.org
Changes to This Policy
We may make changes to this policy from time to time. We will post changes to this policy here, so be sure to check back periodically. We may also decide to notify our users by e-mail of significant changes.